Privacy Policy

Effective Date: 13 November 2025

1. Who We Are

Orca Pools WA (ABN: 14 185 481 874) ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following personal information:

• Your name, phone number, and email address.
• Your residential address or suburb for service provision.
• Details about your pool and equipment.
• Any messages or details you provide through our contact form.

3. How We Use Your Information

We use your information to:

• Provide you with services, quotes, and products.
• Respond to your inquiries.
• Schedule maintenance and installation visits.
• Send service reports and invoices.

4. Data Security & Sharing

Your information is stored securely. We will never sell your personal information. We will not share it with third parties, except as required to provide our service (e.g., to a parts supplier for a warranty claim) or as required by law.

5. Your Rights

You have the right to request access to, or correction of, the personal information we hold about you.

6. Contact Us

If you have any questions about this policy, please use our Contact page.